Privacy policy

At Auxilio, we are committed to protecting the identity of our customers and website visitors, as well as the personal information you provide to us. This Privacy Policy applies to personal information that customers and visitors provide to us through our website https://auxilio.io.

Disclosure of personal information

Except as otherwise provided herein, we will not disclose, sell, rent, lease or otherwise transfer to or exchange with third parties any personal information about our customers. In addition, Auxilio's suppliers agree to sign a confidentiality agreement regarding all of your information. They agree not to, directly or indirectly, disclose to third parties any information, documents, and data of Auxilio's customers.

Service Providers: We may share your Personal Information with third parties who provide services, including payment processing services on behalf of Auxilio. Your Personal Information may be stored and processed in the United States by these third-party service providers.

These service providers are bound by non-disclosure agreements and legal restrictions that govern their use of the information they access through us. In addition, they are not permitted to use or disclose personal information for any purpose other than to provide services on behalf of Auxilio or as otherwise required by applicable law.

Legal Obligations: We and our service providers will be required to disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to respond to an investigative body for breach of contract or contravention of law, or as otherwise required by applicable law.

Security of personal information

We understand that our customers and visitors trust us to protect their personal information. We take this seriously. We take steps to protect the personal information in our custody and control. For example, we allow access to personal information only to certain of our employees and authorized service providers who need the information for the purposes described in this Privacy Policy. We take reasonable administrative, technical and physical safeguards to protect against unauthorized access, modification, use, and disclosure of personal information in our custody and control.

The collection of this information simply allows us to provide you with a service more relevant to your needs. It is important to note that advertisers and partners do not have access to your personal information at any time. Only auxilio has access to the information you have provided. If you are asked for information for any other reason, you will be automatically and expressly informed at the same time as the information is requested. No personal information will be made available to persons outside auxilio without your explicit and prior authorization. In addition, we would like to point out that all personal information collected on this site is stored on servers that are inaccessible to the public.

For added security, you should protect access to your online account with a password of your choice. We strongly recommend that you do not give your password to anyone. When creating a password, use at least eight characters, preferably a combination of letters and numbers. Do not use words from a dictionary, your name, email address or other personal information that can be easily obtained. We also recommend that you change your password often.

auxilio does not represent or warrant that personal information will not be misused, lost, or altered, and auxilio assumes no responsibility or liability for the personal information you provide to auxilio, nor for the use or misuse of personal information by you or any third party.

In addition, auxilio will never contact you to request information about your credit card number or bank account. This type of information is only sent to auxilio when you make a transaction or change your account online. If you receive a suspicious email with a link to update your account information, do not click on that link. Instead, access your account directly at https://auxilio.io. If you are contacted by a stranger who sends you an unsolicited email or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately. Collection and Processing of Personal Information from Visitors to auxilio.io

In certain limited circumstances, such as when submitting a form, the auxilio site requires you to enter your name and e-mail address and certain other personal information in the form on the screen. Thus, when the auxilio site asks you for such information, you are always explicitly and previously informed that you are providing us with information that will be subject to processing, i.e., a set of operations relating to the collection, recording, processing, modification, conservation and destruction of said personal information. Wherever possible, we will provide you with the means to verify that your personal data is correct and up-to-date.

Use of cookies

Cookies are small text files that are placed on your computer by the websites you visit. They are widely used to make websites work, to allow them to work more efficiently, or to provide information to the site owners. This site stores the following cookies on your computer.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use this information for reporting purposes and to help us improve the site. Cookies collect information in an anonymous form, including the number of visitors to the site, where visitors came to the site, and the pages they visited. As a visitor to the website, you can disable Google Analytics for Display Advertising and customize the ads served on the Google Display Network via the Ads Settings page. It is also possible to completely disable Google Analytics through the Google Analytics Opt-out Browser Add-on. To see the complete list of Google Analytics cookies on the auxilio.ca website, visit the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

HubSpot

These cookies are used to collect information about how visitors use our site. We use the information collected by these cookies to compile reports and help us improve the site. Cookies also help us personalize our marketing efforts through different media and formats. To see a complete list of HubSpot cookies on the auxilio.io website, visit the following link: https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser

Hotjar

We use Hotjar to better understand the needs of our users and to optimize this website and the experience. Hotjar is a technology service that helps us better understand our users' experience (e.g., how long they spend on which pages, which links they choose to click, what users like or dislike, etc.) and it allows us to build our website based on user feedback. Hotjar uses cookies and other technologies to collect data about our users' behavior and their devices (including device IP address (captured and stored anonymously), screen size, device type (unique identifier) (country only), preferred language used to view our website). Hotjar stores this information in an anonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or associate it with other data about an individual user. For more details, please see Hotjar's privacy policy at this link.

You may opt out of the creation of a user profile, the storage of Hotjar's data about your use of our site, and the use of tracking cookies by Hotjar on other sites by following this opt-out link.

Hotjar may passively and automatically collect and process information as you browse and interact with auxilio website content from your device or computer (such as cookies).

The sole purpose of passively collecting your information is to improve your experience when using the auxilio website.

Through the Hotjar code embedded in the auxilio website, the information collected and processed includes:

• Device-specific data
• The following information about your device and browser may be collected:

1. device IP address (captured and stored in an anonymized format);
2. device screen resolution;
3. device type (unique device identifiers),
4. operating system and browser type;
5. Geographic location (country only);
6. preferred language used to view the auxilio website;
7. User interaction mouse events (movements, locations and clicks);
8. Character entry.

Data log

For a sample of visitors, our servers automatically record information collected on the auxilio website and the Hotjar website. This data includes: URL and referring domain; pages visited; geographic location (country only); preferred language used to view the web page; date and time the website pages were viewed. For more information about the Hotjar cookies used, please visit https://www.hotjar.com/cookies

Why collect this information

We need this information to understand your needs and provide you with better service, and specifically for the following reasons:

• To contact you at your request.
• To send you our regular e-newsletter.
• Periodically send you, through the email address you have provided, promotional emails about new products, services, events or special offers or other information we think may be of interest to you.
• From time to time, use your information to contact you for market research purposes.

Record the information in our internal files

We will not sell, distribute, or rent your personal information to third parties unless we have your permission or are required by law to do so. For more information Notwithstanding the foregoing, you may at any time request that auxilio not use your personal information or cease using it, by telephone at 1 438 818 9661, by e-mail at info@auxilio.io or directly in writing to 76 Laforest Street Saint-Ignace-de-Loyola, Quebec, Canada, J0K 2P0.